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Hello, I'm

Matthew Hughes


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Explore My

Experience

IT Systems Support

Resource Recovery Center of Orange County

July 2024 — Present

  • Deliver Level 1 & 2 technical support, managing tickets through Spiceworks to resolve hardware, software, and network issues.
  • Administer and support Microsoft Office 365 including troubleshooting, user account management, and email configurations.
  • Leverage Datto RMM to monitor system performance, ensuring uptime and security.
  • Create detailed documentation for IT procedures, onboarding, and system architecture to support team operations.

Junior Computer Support Technician

Advantage Business Solutions

April 2023 — June 2024

  • Provided IT support for a Managed Service Provider (MSP) in the tri-state area, diagnosing and resolving system, network, and application issues with Atera RMM tools.
  • Managed client communications via phone and email while in the office, providing prompt assistance and technical resolutions to minimize downtime.
  • Delivered on-site support throughout the tri-state area, troubleshooting hardware issues, documenting hardware setups, and ensuring optimal system performance.

Coding Instructor

Code Ninjas

June 2022 — March 2023

  • Facilitated daily coding sessions, guiding elementary-aged students through the Code Ninjas curriculum to ensure effective learning and skill development.
  • Mastered and taught the proprietary curriculum, progressing from Scratch to JavaScript, ensuring a comprehensive understanding to effectively mentor students through various coding levels.
  • Worked closely with children to assess their individual skill sets, providing personalized feedback to parents during tours, and contributing to the continuous improvement of student learning experiences.
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Discover My

Skills

Enterprise & Cloud Technologies

Cloud Infrastructure


Designing and managing scalable cloud environments.

SaaS Management


Administering and optimizing cloud-based software tools.

Endpoint Management


Securing and maintaining user devices at scale.

Microsoft 365 Administration


Managing Exchange, Teams, SharePoint, and OneDrive.

Azure Active Directory


Controlling access and identity across cloud platforms.

Virtualization


Deploying efficient server infrastructure using Hyper-V or VMware.

Remote Monitoring & Management (RMM)


Automating and overseeing IT systems remotely.

Networking & Infrastructure

Networking (TCP/IP, LAN/WAN)


Designing and troubleshooting network systems.

Firewall Management


Protecting internal networks from external threats.

Web Protocols (HTTP/HTTPS)


Supporting secure and efficient online communication.

IT Operations


Managing servers, systems, and core IT functions.

Hardware Lifecycle Management


Overseeing procurement, maintenance, and retirement of devices.

DevOps & Tools

Git & Version Control


Managing code and configurations with history tracking.

CI/CD Pipelines


Automating software testing and deployment workflows.

IT Documentation & Policy Standards


Creating clear IT standards, policies, and onboarding materials.

Automation & Inventory Tools


Streamlining tasks and tracking assets efficiently.

Ticketing Systems


Organizing support and IT service delivery.

Programming & Scripting Languages

Python


Automating tasks, integrating tools, and building utilities.

Java


Building enterprise-level applications and backend systems.

HTML


Structuring the content and layout of web applications.

CSS


Styling and customizing the visual design of web interfaces.

JavaScript


Creating interactive web functionality.

SQL


Querying databases for reporting and system insights.

PowerShell / Bash


Scripting for system administration and automation.

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Browse My

Projects

Senior Capstone Project

  • Collaborated with a group to improve a camera-based tracking system, employing Python to ensure accurate data collection on library occupancy, allowing for real-time monitoring and capacity trend analysis.
  • Organized the optimization of the backend architecture, utilizing PHP, MySQL, and Java, resulting in increased efficiency and logical flow of the library traffic system.
  • Revamped and enhanced the user interface, seamlessly integrating HTML, CSS, and JavaScript to create a modern design, unifying navigation bars and login forms for improved user experience.
  • Developed UML diagrams for overall backend infrastructure and data forms, illustrating data flow from user input to database, facilitating a clear understanding of the system's functionality and aiding in future development efforts.
Senior Capstone Project

Click image to enlarge

Social Fitness Tracker

  • Developed a robust social fitness tracker website with a secure and user-friendly sign-up and login system allowing users to authenticate via username or email, complete with comprehensive error handling.
  • Designed and implemented an interactive user dashboard featuring dynamic bar graphs to showcase fitness data, effectively presenting overall metrics and trends and providing users with a comprehensive view of their progress.
  • Built a dynamic feature that allows users to share text posts, enhancing the platform's community-driven essence, and successfully integrated PHP and MySQL for seamless data management and retrieval.
  • Expanded the website's functionality by creating additional pages including an 'About' section detailing information about the gym company, a 'Contact' page for user inquiries, and a 'Terms of Service' page outlining usage policies.

Ecommerce Website

  • Led a team of five as the group leader for a software engineering project, driving the development of a creative ecommerce website for a shoe store.
  • Crafted and implemented a visually cohesive user interface, including elements like a logo, navigation bar, cart page, login forms, and buttons, through the creation of reusable code for future web pages.
  • Engineered a reliable login and registration system, along with an efficient contact form using PHP and MySQL, enhancing the website's functionality and user experience.
  • Demonstrated effective collaboration within the team, successfully achieving project milestones and delivering a high-quality website within the established timeframe.

Course Scheduler

  • Redesigned and standardized the user interface of a college course scheduler system, ensuring a seamless and consistent user experience across login, register, and data forms by implementing fixed form sizes and cohesive styling, resulting in improved website usability for administrators.
  • Collaborated within a team to enhance the course scheduler's UI, addressing inefficiencies in the previous design such as excessive white space, overly wide side navigation bar, and inadequate footer, and successfully transformed the visual appeal while maintaining a user-centric focus.
  • Implemented strategic improvements in the course scheduler's design by creating UML diagrams to illustrate the proposed changes, facilitating effective communication within the team and aiding in the understanding of the redesigned UI's functionality.
  • Utilized HTML, CSS, and JavaScript to rework the user interface, particularly focusing on the login, register, and data forms, streamlining the navigation experience for administrators and eliminating the inconvenience of form resizing, thereby contributing to the project's overall success.
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