Operational support that translates
My experience spans user support, endpoint setup, SaaS administration, device management, data migration, and documentation. That gives me a practical base for IT support and junior systems work.
IT support, systems, and security
IT support and systems work grounded in reliable execution and steady technical growth.
I bring recent internal IT and MSP experience across Microsoft 365, Google Workspace, endpoint rollout, user support, and technical documentation, alongside current graduate study in cybersecurity.
IT Support Specialist
System Administrator
Software Developer
Cloud Engineer
DevOps Engineer
Cybersecurity Analyst
- Current trajectory M.S. in Cybersecurity in progress after a B.S. in Computer Science.
- Recent environments Internal IT, MSP support, Microsoft 365, Google Workspace, endpoint rollout, and user onboarding.
- Team value Reliable support execution, documentation, communication, and growing infrastructure and security depth.
Approach
What I bring to support and systems work
I am strongest where end-user support, systems reliability, SaaS administration, and disciplined technical follow-through overlap. This site brings that work, project history, and academic foundation into one place.
Security growth with real context
I am building on hands-on support work with graduate cybersecurity study, which helps me connect policy, risk, and defensive concepts back to day-to-day infrastructure realities.
Clear communication under load
Whether working through helpdesk issues, onboarding, office support, or client-facing MSP work, I have operated in roles where responsiveness and clarity matter as much as the technical fix.
Role focus
- IT support and endpoint operations
- Junior systems administration
- Cloud support and SaaS operations
- Security-adjacent analyst and technical operations roles
Current toolkit
- Microsoft 365 and Google Workspace administration
- Windows 10 and 11 deployment, provisioning, and user setup
- RMM usage through Datto and Atera
- Documentation, onboarding, offboarding, and cross-team support
Experience
Recent experience in diverse IT environments
The throughline in my recent experience is reliable support execution across users, systems, devices, and SaaS environments.
IT Technician
Antenna Group
Supported a modern business productivity stack with emphasis on Microsoft 365, Google Workspace, SharePoint, Teams, device compliance, and migration work.
- Facilitated the migration of 2.5TB of data from Google Drive into OneDrive and SharePoint while preserving access and reducing disruption.
- Supported Microsoft Teams and SharePoint configuration, templates, linked resources, and collaboration troubleshooting.
- Handled onboarding, offboarding, email security, and day-to-day support across Microsoft 365 and Google Workspace.
- Administered macOS updates and compliance with Mosyle MDM and provided on-site office support when needed.
Microsoft 365
Google Workspace
SharePoint
Teams
Mosyle MDM
IT Systems Support
Resource Recovery Center of Orange County
Delivered front-line and second-line support for users, endpoints, and local infrastructure, with strong emphasis on deployment, troubleshooting, and process documentation.
- Resolved hardware, software, and network issues through the Spiceworks ticketing workflow.
- Reimaged, configured, and deployed Windows 10 and 11 endpoints for onboarding and offboarding.
- Used Datto RMM to monitor system performance and support uptime and security hygiene.
- Produced IT documentation covering onboarding, procedures, and system architecture for internal use.
Windows 10 and 11
Spiceworks
Datto RMM
Office 365
Endpoint deployment
Junior Computer Support Technician
Advantage Business Solutions
Worked in a managed service environment troubleshooting systems, applications, and hardware while balancing remote and on-site support needs.
- Supported a tri-state MSP environment, diagnosing system, network, and application issues with Atera RMM tools.
- Managed client communication through phone and email while keeping support issues moving toward resolution.
- Delivered on-site support, hardware troubleshooting, and environment documentation across client locations.
Atera RMM
Client support
Troubleshooting
Hardware support
On-site IT
Coding Instructor
Code Ninjas
Built communication, coaching, and structured problem-solving skills by teaching technical concepts clearly to younger learners and parents.
- Ran daily coding sessions and guided students through structured curriculum milestones.
- Taught material spanning Scratch to JavaScript with an emphasis on clarity and progression.
- Assessed student skill levels and communicated progress to families in a practical, understandable way.
Communication
Mentoring
JavaScript
Curriculum delivery
Projects
Projects that show how I build and solve problems
The strongest projects here show systems thinking, team collaboration, backend understanding, and practical problem-solving rather than just visual polish.
Featured build
Senior Capstone Project
A collaborative library traffic monitoring system that combined real-time occupancy tracking, backend architecture work, UI improvements, and systems documentation.
- Contributed to Python-based tracking work used for library occupancy collection and trend visibility.
- Helped organize backend improvements using PHP, MySQL, and Java to improve system flow and efficiency.
- Modernized the interface with HTML, CSS, and JavaScript to improve usability and consistency.
- Created UML artifacts to make the backend structure and data flow easier to understand and extend.
Python
PHP
MySQL
Java
UML
Full-stack project
Social Fitness Tracker
A user-authenticated web application with dashboards, posting features, and MySQL-backed data flow.
- Built secure sign-up and login flows supporting username or email authentication.
- Created a dashboard with dynamic bar graph views for progress and trend visibility.
- Integrated posting features and backend persistence with PHP and MySQL.
PHP
MySQL
JavaScript
Authentication
Team leadership
Ecommerce Website
A software engineering team project where I led a five-person group through a complete ecommerce build.
- Led the team while contributing reusable UI components and interface cohesion.
- Implemented login, registration, and contact functionality using PHP and MySQL.
- Helped the team hit project milestones and deliver a polished end result on schedule.
Leadership
PHP
MySQL
UI implementation
UX and systems thinking
Course Scheduler
A collaborative redesign effort focused on standardizing a course scheduler interface for administrators.
- Improved consistency across login, registration, and data-entry forms.
- Reduced layout inefficiencies and clarified navigation decisions.
- Used UML artifacts to communicate proposed changes and support implementation alignment.
HTML
CSS
JavaScript
UML
Education
Formal study that supports where I am headed
My academic background supports the direction of my career and adds structure to the hands-on support and systems work I have been building in practice.
2025 to 2027
Master of Science in Cybersecurity
Empire State University
Graduate study reinforcing security policy, network defense, risk analysis, enterprise security management, and data and application security.
Coursework
- IT Security Policies & Procedure
- Computer Systems Security
- Ethical Hacking and Network Defense
- Network Administration
- Global Cybersecurity
- Cyber Warfare
- Cybersecurity Risk Analysis and Management
- Enterprise Information Security Management
- Data and Application Security
- Cyber Security Integration Strategies
Network defense
Risk analysis
Enterprise security
Data security
2019 to 2023
Bachelor of Science in Computer Science
SUNY New Paltz
Computer science foundation across programming, operating systems, software engineering, algorithms, architecture, and web development.
Coursework
- Computer Science I, II, and III
- Calculus I and II
- Object Oriented Programming
- Operating systems
- Software Engineering
- Language Processing
- Assembly Language and Computer Architecture
- Discrete Mathematics for Computing
- Discrete and Continuous Algorithms
- Web Programming
- Digital Logic Fundamentals
Operating systems
Software engineering
Algorithms
Web development
Skills
Tools, platforms, and workflows I use to keep technology moving
This section highlights the systems, administration work, troubleshooting habits, and scripting tools that show up most often in how I work.
Core platforms
Daily productivity and collaboration tooling used across onboarding, administration, and user support.
- Microsoft 365 administration
- Google Workspace support
- SharePoint and Teams
- Azure Active Directory
- Endpoint and device management
Systems and operations
Hands-on support across endpoints, network basics, monitoring, and day-to-day operational follow-through.
- Windows support and deployment
- macOS administration support
- TCP/IP and LAN/WAN fundamentals
- Ticketing, monitoring, and documentation
- Remote monitoring and management tools
Languages and automation
Programming and scripting tools I use for projects, coursework, and practical technical problem-solving.
- Python
- Java
- JavaScript
- SQL
- PowerShell and Bash
Support and security workflow
Process-oriented work that keeps environments organized, documented, and easier to support securely.
- Onboarding and offboarding coordination
- Email security and access administration
- Documentation, SOPs, and knowledge transfer
- Endpoint rollout, imaging, and provisioning
- Troubleshooting across users, devices, and SaaS tools