IT support, systems, and security

Reliable systems and IT support.

Recent internal IT and MSP experience across Microsoft 365, Google Workspace, endpoint rollout, user support, and documentation, with graduate cybersecurity study in progress.

IT Support Specialist System Administrator Software Developer Cloud Engineer DevOps Engineer Cybersecurity Analyst
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  • Current trajectory M.S. in Cybersecurity in progress after a B.S. in Computer Science.
  • Recent environments Internal IT, MSP support, Microsoft 365, Google Workspace, endpoint rollout, and user onboarding.
  • Team value Reliable support execution, documentation, communication, and growing infrastructure and security depth.

Current focus

  • Support and systems roles where dependable execution, communication, and documentation are central to daily work.
  • Cross-functional environments with operations and leadership stakeholders, plus process improvement that reduces repeat support friction.
  • Opportunities to deepen cloud operations and security fundamentals over time.

Current priorities

  • Strengthen cloud and SaaS administration depth across Microsoft 365, identity, and endpoint workflows.
  • Build stronger security fundamentals in practical operations: access hygiene, policy alignment, and incident response basics.
  • Improve documentation quality so repeatable support work is faster and easier for teams to maintain.
Working style

Clear, steady, documentation-minded

Best fit

Support and systems teams with room to grow

Overview

What I bring to support and systems work

End-user support, systems reliability, SaaS administration, and consistent follow-through.

Operational support that translates

Experience includes user support, endpoint setup, SaaS administration, device management, data migration, and documentation.

Security growth with real context

Graduate cybersecurity study complements hands-on support work with policy, risk, and defensive concepts.

Clear communication under load

Helpdesk, onboarding, office support, and MSP work with a focus on clear, responsive communication.

Role focus

  • IT support and endpoint operations
  • Junior systems administration
  • Cloud support and SaaS operations
  • Security-adjacent analyst and technical operations roles

Current toolkit

  • Microsoft 365 and Google Workspace administration
  • Windows 10 and 11 deployment, provisioning, and user setup
  • RMM usage through Datto and Atera
  • Documentation, onboarding, offboarding, and cross-team support

Experience

Recent experience in diverse IT environments

Reliable support execution across users, systems, devices, and SaaS environments.

May 2025 to March 2026

Internal IT

IT Technician

Antenna Group

Supported day-to-day IT operations with emphasis on Microsoft 365, Google Workspace, SharePoint, Teams, device compliance, and migration work.

  • Facilitated the migration of 2.5TB of data from Google Drive into OneDrive and SharePoint while preserving access and reducing disruption.
  • Supported Microsoft Teams and SharePoint configuration, templates, linked resources, and collaboration troubleshooting.
  • Handled onboarding, offboarding, email security, and day-to-day support across Microsoft 365 and Google Workspace.
  • Administered macOS updates and compliance with Mosyle MDM and provided on-site office support when needed.
Microsoft 365 Google Workspace SharePoint Teams Mosyle MDM

July 2024 to April 2025

Systems support

IT Systems Support

Resource Recovery Center of Orange County

Delivered front-line and second-line support for users, endpoints, and local infrastructure, with strong emphasis on deployment, troubleshooting, and process documentation.

  • Resolved hardware, software, and network issues through the Spiceworks ticketing workflow.
  • Reimaged, configured, and deployed Windows 10 and 11 endpoints for onboarding and offboarding.
  • Used Datto RMM to monitor system performance and support uptime and security hygiene.
  • Produced IT documentation covering onboarding, procedures, and system architecture for internal use.
Windows 10 and 11 Spiceworks Datto RMM Office 365 Endpoint deployment

April 2023 to June 2024

MSP support

Junior Computer Support Technician

Advantage Business Solutions

Worked in a managed service environment troubleshooting systems, applications, and hardware while balancing remote and on-site support needs.

  • Supported a tri-state MSP environment, diagnosing system, network, and application issues with Atera RMM tools.
  • Handled client communication via phone and email, tracking issues to resolution.
  • Delivered on-site support, hardware troubleshooting, and environment documentation across client locations.
Atera RMM Client support Troubleshooting Hardware support On-site IT

June 2022 to March 2023

Instruction

Coding Instructor

Code Ninjas

Taught coding and technical concepts to younger students and communicated progress to parents.

  • Ran daily coding sessions and guided students through structured curriculum milestones.
  • Taught material spanning Scratch to JavaScript with an emphasis on clarity and progression.
  • Assessed student skill levels and communicated progress to families in a practical, understandable way.
Communication Mentoring JavaScript Curriculum delivery

Skills

Tools, platforms, and workflows I use regularly

Systems, administration tools, troubleshooting workflows, and scripting languages that come up most often in my work.

Core platforms

Daily productivity and collaboration tooling used across onboarding, administration, and user support.

  • Microsoft 365 administration
  • Google Workspace support
  • SharePoint and Teams
  • Azure Active Directory
  • Endpoint and device management

Systems and operations

Hands-on support across endpoints, network basics, and monitoring.

  • Windows support and deployment
  • macOS administration support
  • TCP/IP and LAN/WAN fundamentals
  • Ticketing, monitoring, and documentation
  • Remote monitoring and management tools

Languages and automation

Programming and scripting tools used in projects, coursework, and automation tasks.

  • Python
  • Java
  • JavaScript
  • SQL
  • PowerShell and Bash

Support and security workflow

Process-oriented work that keeps environments organized, documented, and easier to support securely.

  • Onboarding and offboarding coordination
  • Email security and access administration
  • Documentation, SOPs, and knowledge transfer
  • Endpoint rollout, imaging, and provisioning
  • Troubleshooting across users, devices, and SaaS tools

Projects

Projects that show how I build and solve problems

These projects highlight systems thinking, team collaboration, and backend development alongside front-end work.

Featured build

Senior Capstone Project

GitHub

A collaborative library traffic monitoring system that combined real-time occupancy tracking, backend architecture work, UI improvements, and systems documentation.

  • Contributed to Python-based tracking work used for library occupancy collection and trend visibility.
  • Helped organize backend improvements using PHP, MySQL, and Java to improve system flow and efficiency.
  • Modernized the interface with HTML, CSS, and JavaScript to improve usability and consistency.
  • Created UML artifacts to make the backend structure and data flow easier to understand and extend.
Python PHP MySQL Java UML
Screenshot from Matthew Hughes' senior capstone project

Full-stack project

Social Fitness Tracker

GitHub

A user-authenticated web application with dashboards, posting features, and MySQL-backed data flow.

  • Built secure sign-up and login flows supporting username or email authentication.
  • Created a dashboard with dynamic bar graph views for progress and trend visibility.
  • Integrated posting features and backend persistence with PHP and MySQL.
PHP MySQL JavaScript Authentication

Team leadership

Ecommerce Website

A software engineering team project where I led a five-person group through a complete ecommerce build.

  • Led the team while contributing reusable UI components and interface cohesion.
  • Implemented login, registration, and contact functionality using PHP and MySQL.
  • Helped the team hit project milestones and deliver a polished end result on schedule.
Leadership PHP MySQL UI implementation

UX and systems thinking

Course Scheduler

A collaborative redesign effort focused on standardizing a course scheduler interface for administrators.

  • Improved consistency across login, registration, and data-entry forms.
  • Reduced layout inefficiencies and clarified navigation decisions.
  • Used UML artifacts to communicate proposed changes and support implementation alignment.
HTML CSS JavaScript UML

Education

Education

Academic background in computer science and cybersecurity.

2025 to 2027

Master of Science in Cybersecurity

Empire State University

Graduate study reinforcing security policy, network defense, risk analysis, enterprise security management, and data and application security.

Coursework

  • IT Security Policies & Procedure
  • Computer Systems Security
  • Ethical Hacking and Network Defense
  • Network Administration
  • Global Cybersecurity
  • Cyber Warfare
  • Cybersecurity Risk Analysis and Management
  • Enterprise Information Security Management
  • Data and Application Security
  • Cyber Security Integration Strategies
Network defense Risk analysis Enterprise security Data security

2019 to 2023

Bachelor of Science in Computer Science

SUNY New Paltz

Computer science foundation across programming, operating systems, software engineering, algorithms, architecture, and web development.

Coursework

  • Computer Science I, II, and III
  • Calculus I and II
  • Object Oriented Programming
  • Operating systems
  • Software Engineering
  • Language Processing
  • Assembly Language and Computer Architecture
  • Discrete Mathematics for Computing
  • Discrete and Continuous Algorithms
  • Web Programming
  • Digital Logic Fundamentals
Operating systems Software engineering Algorithms Web development

Contact

Open to support, systems, cloud, and cybersecurity roles.

If there's a fit, let's connect.

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