Experience

Experience across business development and IT operations.

Client acquisition, managed IT solutions, cloud migrations, endpoint support, and systems administration.

September 2026 to Present

Business development

Business Development Manager (Part-Time Contract)

TechnoByte Networks

Warwick, New York

Drive business development and client acquisition for a managed IT services provider, identifying and qualifying prospective organizations.

  • Generate new business opportunities through targeted prospecting, outreach, referrals, networking, and relationship development.
  • Consult with prospective clients to understand technology environments, operational challenges, support requirements, and business needs.
  • Evaluate and recommend managed IT, cybersecurity, Microsoft 365, hardware, software, and licensing solutions based on client needs.
Managed IT Client acquisition Cybersecurity Client consulting Microsoft 365

May 2025 to October 2025

Internal IT

IT Technician

Antenna Group

New York, New York

Supported a company-wide cloud migration from Google Workspace to Microsoft 365, transitioning collaboration, email, and file storage services to the Microsoft cloud ecosystem.

  • Migrated approximately 2.5 TB of company data from Google Drive to SharePoint and OneDrive, organizing and validating file access, permissions, and availability throughout the transition.
  • Assisted with building and configuring the Microsoft 365 tenant, including SharePoint sites, Microsoft Teams channels, Outlook email and calendars, OneDrive storage, and user accounts.
  • Managed macOS endpoints with Mosyle MDM and provided end-user support for Mac hardware, software, Microsoft 365, accounts, applications, and access issues.
Microsoft 365 SharePoint Online Google Workspace Mosyle MDM macOS

July 2024 to January 2025

Systems support

IT Systems Support

Resource Recovery Center of Orange County

Middletown, New York

Provided IT systems and end-user support across a Windows environment, troubleshooting workstations, user accounts, applications, printers, peripherals, and connectivity issues.

  • Administered Active Directory user accounts and access, including provisioning, password management, permissions, and identity-related support.
  • Imaged, configured, and deployed Windows 10 and Windows 11 workstations, using PowerShell automation to streamline device setup and reimaging.
  • Monitored and managed endpoints with Datto RMM, administered DNSFilter for web filtering, and used Spiceworks for ticket tracking, troubleshooting, and technical documentation.
Active Directory Windows 10 and 11 Datto RMM Spiceworks Endpoint deployment

April 2022 to May 2022

MSP support

Junior Computer Support Technician

Advantage Business Solutions

Nyack, New York

Provided remote and onsite technical support for multiple business clients in a managed service provider environment across the New York metropolitan area.

  • Diagnosed and resolved hardware, software, Windows, user account, printer, peripheral, network connectivity, and general endpoint issues across client environments.
  • Used Atera RMM to remotely access, monitor, manage, and troubleshoot client workstations and systems.
  • Assisted with workstation setup, hardware and software deployment, user configuration, and ongoing maintenance of client IT environments.
  • Documented technical issues, troubleshooting steps, resolutions, system information, and client-specific procedures.
Atera RMM Remote support Onsite support Endpoint troubleshooting Technical documentation

November 2020 to March 2021

Instruction

Coding Instructor

Code Ninjas

Ramsey, New Jersey

Taught programming and computer science fundamentals through hands-on games, applications, and interactive projects.

  • Introduced younger students to programming using Scratch, teaching variables, loops, conditionals, events, and program logic through visual block-based development.
  • Instructed more advanced students in JavaScript, progressing from fundamental programming concepts to writing, debugging, and understanding text-based code.
  • Guided students through debugging and troubleshooting their own programs, helping them identify logical errors and develop structured problem-solving and computational thinking skills.
Scratch JavaScript Mentoring Debugging Computer science fundamentals